WTC Today Pvt Ltd branded as ‘We Take Care’
Case 1 : If a patient/attendant has paid the package fee in advance before the first service starts and the contact details of attending Dr/staff details are not shared with patient/attendant and he/she cancels the service then the paid amount will be refunded in one weeks’ time after deducting GST etc.
Case 2 : After service has started and if a patient/attendant is not satisfied with the services provided by the company. He/She can raise a complaint/dispute regarding the same in writing to company’s email ID email@example.com. The staff will be replaced twice to satisfy the patient/attendant. If still the patient remains unsatisfied and needs a refund, the reason will be investigated by the company within 3 weeks.
In case the complain is found to be true and without mala fide intention then the refund for the unused part of the service will be given to the patient/attendant in another 1 weeks’ time.
If case the complain is made with mala fide intention then the patient/attendant will be informed about the outcome of the investigation via email/sms/whatsapp message about the non-refund.
So the refund process completes in 4 weeks.
In case the patient/attendant is unsatisfied with the resolution provided, then both parties can refer to the mediation.